How great would it be to have a solution already developed for you and only some configuration is needed to roll it out? Today we look at the “Citizen Problem Reporter” solution developed by Esri to address a reoccurring need in local government.
Every local government has access to real-time, mobile sensors that travel throughout their jurisdiction on a daily basis. You guessed it, their citizens are their sensors! People notice issues left, right, and center. When armed with the right tools, people can be the eyes and ears of the community, giving near-instant notification of any concerns. These may range from dangers such as downed power-lines, or trash that wasn’t collected, or graffiti, or… the list goes on!
To help get the solution jump-started, Esri has developed a set of data and applications that fit together into a government’s ArcGIS online account.
The solution includes an application that a citizen uses to report a problem through a fully mobile-responsive web interface. Great for easy access on the go!
Once reported, the citizen problem manager sees all the issues using a separate application. They will route the issue to the appropriate department, add notes, and update the resolution status.
Citizens see the status of all issues through their application and know that they are being addressed. People can add notes, “up-vote” an issue, and make it into a social media platform if desired.
On the manager side, a dashboard keeps track of all issues that have been recently submitted. This helps to spot trends and identify departments that may need extra resources to address the needs.
A statistical component of the dashboard keeps track of the requests over time and displays the status of all requests.
Optionally, a survey can be sent to the citizen who reported the issue to help close the loop and keep them engaged with the process.
Finally, the manager dashboard also keeps track of survey responses. This is helpful to view perceived responsiveness of the department and show where improvement may be needed.
This local government solution is just one of many that have been pre-assembled and tested by Esri professional staff.
If you’d like help deploying this or other Esri Local Government Solutions, let SymGEO know, as we’re here to help!